Intelligent WiFi system for absolute guest satisfaction
Internet Control
The control of bandwidth, time, data transfer, and a number of devices that a guest can connect to WiFi network with an optional automated login.
WiFi Locations
WiFi access points may have different login methods in the hotel rooms, restaurant or spa, with optional data collecting, video commercials or high-speed billing.
Email Campaigns
Send promo email marketing campaigns automatically when a guest connects or leaves the premise, to improve guest satisfaction and increase revenue.
Pms Integration
The integration with the Hotel PMS system enables your guest to connect to WiFi with a room number and a name, and to add charges to the room.
Video Commercials
The system can deliver video commercials before a guest connects to WiFi, targeted by age and gender. Each campaign includes the click-through rates stats, with a PDF report available.
Social WiFi
Your guest login via social network account is a quick and simple way to collect emails and your guests and visitors names, and therefore to use those data for purposes of marketing campaigns.
Surveys
Surveys are a powerful tool to gather rates, opinions and comments of your guests, which can consequently be used for marketing purposes and the improvement of the quality of your services.
Statistics
Ranging from basic data to advanced analytics, the system offers you both reports and a complete insight into how WiFi network functions and the behaviour of your guests on the Internet.
cloud
SYSTEM
Wigglewifi offer a system of great possibilities which connects various devices into an intelligent WiFi network. The system works on fast Microsoft Azure servers with high availability.
It provides centralized device management, hotel WiFi network control, access methods settings, guest accounts updates, extraordinary analytics and reports, easy network expansion.
Wigglewifi supports WiFi devices of the leading network brands: Cisco, Ruckus, Ubiquity, Tp-Link, Mikrotik, Cradlepoint, D-Link, Asus, Meraki, Icomera, Open-Mesh, etc.
Ideal
WiFi Solution
A fast and reliable WiFi network is expected today at all institutions, hotels, restaurants, bars, airports, transports… Excellent WiFi contributes to greater guest satisfaction and loyalty.
Our system provides you with both advanced WiFi network control and a reliable connection with all the guests.
It enables you to deliver video commercials and automatically sends special offers at defined time intervals, which leads to an increase in revenues from restaurants, spa centres and other services.
The system collects data and surveys, which provide objective feedback on guest satisfaction.
Thus you can boost you ratings on sites such as TripAdvisor and Booking.com
How The
SYSTEM WORKS
When your guest connecting to WiFi, a welcome page automatically translated into a guest language pops up on a device. You can easily customize the welcome page by setting the logo, background, colors and the ways in which your guests can access the Internet.
There is a possibility to include various features: free Internet, faster paid Internet, email and customer data collection, the access granted on entering room number and name, the access via social network accounts or having seen video commercials.
Having logged in, the customer can be greeted with a heartfelt, welcome email containing the basic information about the hotel, with special offers included.
internet
CONTROL
Wigglewifi precisely controls the Internet access speed, data transfer and a number of devices which a guest can connect to WiFi.
Since streaming services, like YouTube becoming more popular, it is very important to limit access speeds, so your customers could get great WiFi
The guest is allowed to use multiple devices (1, 3 or more) per account, and for each device there is a customer device usage statistics.
When a guest connects to an access point, he will be logged in automatically.
WiFi
LOCATIONS
Internet needs to be available and of an excellent quality everywhere: in hotel room, the restaurant, shopping mall, spa centre, in the transport… All WiFi access points may be clustered into locations with a common start page and limits.
A guest in a hotel room can log in via an account (room number/name) and get a higher Internet access speed. The restaurant visitors can be granted free WiFi of lower speed with a video advertisement and optionally faster WiFi, which can be paid by card or PayPal. Users in the shopping mall can be delivered a video ad and a coupon that needs to be used immediately in a shop.
Gather customer data on one location, make charges for fast Internet access on the other location, or display video advertisements to grant the Internet access on the third WiFi location.
WiFi
SURVEY
Your WiFi network is a perfect channel to gather the opinions of your customers.
Gather valuable information about your guests, which can used for marketing purposes and to improve the quality of your services.
Resolve complaints about your services or the staff, which you would not have been informed about otherwise. Surveys can be displayed on the initial login page, or sent in an email after a defined time interval.
All the data are instantly available being gathered into legible analitycs, without any paperwork.
WiFi
MARKETING
WiFi is an ideal marketing channel because it enables you to display video advertisements before a guest is connected to the internet.
Cloud WiFi system enables you to set one or multiple video advertisements which can be rotated each time the guest is connected. For each marketing campaign you will get analytics which includes the number of displayed video advertisements, click-through rates, how successful the campaign is, with PDF reports for hotel manager.
Having seen a video advertisement, a guest will be offered to connect to the Internet and visit the web page with a special offer. Thus you enhance guest engagement and advertising.
Email
MARKETING
Email marketing campaigns enable you to send information and promotional emails to your guests on-demand.
Those campaigns can be sent as you decide. Perhaps you want to inform your guests about promotions, events or specials, or automatically send a thank you or voucher for a their next visit. Define the delivery schedule (perhaps 24 hours after the guest used your WiFi) and the system will manage your email marketing automatically.
After successfully signing in to the WiFi network, the system can send a welcome email to the user with basic information about your venue.
After a couple of days, you can send an email with special offers, promotions or discounts. The options are myriad, your emails can look amazing.
Social
WIFI
Social Login is a favourite WiFi access method for most customers since it enables them to log in to the Internet in just a few clicks, without any personal data required/ without entering any data.
Social WiFi is a powerful tool by means of which you can offer free WiFi to your guests, and gather customers personal data that you can later use for marketing purposes.
When a guest logs in to the system, there might be a message made public to your friends and followers on a social network, thus enabling you to reach new potential customers.
TRIPADVISOR
The reputation of a hotel is of paramount importance for potential guests and TripAdvisor is dominant in this field.
The integration of the system with TripAdvisor enables you to automatically send an email to your guest upon checkout.
Remind your guests of pleasant moments they spent at your hotel and suggest that they write an online review that will help you boost hotel rating and guest loyalty.
Those reviews are a valuable source of information to guests when opting for a hotel, since 93% of guests take these online reviews into consideration, whereas 53% wouldn’t book a hotel without the reviews.
The usage of our Cloud system provides the key data, such as an email address, so as to enable automated sending of a TripAdvisor review request email.
PMS INTEGRATION
One of the most important features is the integration with the Hotel PMS system. It enables a guest to log in to WiFi via room number and name, which completely automates the access and facilitates guest access to the Internet.
Guest Internet access will be limited by Internet plan (download/upload), time, quota, expiration time, number of devices that can be connected. If a guest needs higher speed, you can offer paid access posting the Internet plan charges to the guest room.
Upon successful login, a guest can be redirected to the hotel web site, special promotion, or the page containing his/her access data.
The system integrates the most important PMS systems: Oracle Opera, Suite8, IDS, Protel, InnQuest, Medallion and 30 more.
AUTOMATION
When a guest connects to WiFi network for the first time and enters personal data, he will receive a welcome email.
In two days’ time the system can send a short customer satisfaction survey to be completed asking your guest to rate the customer experience so that you could react to potential customer complaints.
In a couple of days you can offer a coupon for spa/fitness centre, or you can invite your guest to cast a glance at the restaurant menu.
When a guest leaves the premises, you can send an email of gratitude and a discount coupon for the next hotel booking.
All the steps have been automated, time intervals are adjustable, and they do not require any additional effort.
STATISTICS
Ranking from basic data to advanced analytics, Cloud WiFi system offers a thorough insight into visitors behaviour.
Get to know your visitors, find out what their habits are and prepare effective marketing campaigns.
Track Internet usage, set the limits to Internet plans, or set specific limits to individual users.
Visitors statistics have been divided into multiple reports which include loyalty, top users, time intervals, sex, age, and other demographic data.
